In Chinese philosophy, yin and yang (also yin–yang or yin yang, 陰陽yīnyáng “dark–bright”) describe how seemingly opposite or contrary forces may actually be complementary, interconnected, and interdependent in the natural world, and how they may give rise to each other as they interrelate to one another. Many tangible dualities (such as light and dark, fire and water, expanding and contracting) are thought of as physical manifestations of the duality symbolized by yin and yang.
I see Yin and Yang when I look at the field services industry. The Yin is the dark side … and the dark side in the field services industry is the mortgage segment. The Yang … the bright side … is the commercial segment.
On the dark side, the mortgage inspectors are paid very low fees and there are expected to pay for background checks and insurance. There are also penalties called chargebacks. The mortgage segment is the home of $3 mortgage inspections and 99.5% of the fraud, greed and corruption in the industry. The mortgage segment is the dark side … the ugly side … of the industry.
The Yang is the bright side. The commercial segment is the bright side of the industry. For the most part, commercial field inspectors do not pay for background checks or insurance. The firms are higher quality firms that pay higher fees. Chargebacks don’t exist. To summarize: