Statistics is a branch of mathematics dealing with the collection, analysis, interpretation, presentation, and organization of data. I love math. I have a graduate degree in Aeronautical Systems. The Gaussian Distribution really excites me. Statistics can help you plan your life. Statistics can help you with everyday decisions. They can help you stay out of trouble. They can tell you your chance of being killed by lightning or bitten by a shark. You know not to stand under a tree during a thunderstorm or swim in the ocean at night. Statistics tell you your chance of winning the POWER Ball.
If I said that if I heard 100 complaints and 99 of them were about the mortgage segment of the industry, what would you learn from that statistic? The problems in the field services industry are centered on the mortgage segment. Statistics say stay away from the mortgage segment. But, will you listen? Statistics also say probably not!